FAQ

FAQs 

ORDERING FROM US


CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

No. Promotion and discount codes cannot be combined.

 

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

 

Absolutely. Are you are interested in buying gifts for your office? Looking for a bunch of special birthday presents? If you want to buy in bulk from us, contact our customer support team at sales@199socks.com and we will offer you a generous discount, expedited shipping and other perks. 

 

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. Please request your cancellation within 12 hours of the time of purchase. 

 

Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

 

I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL FROM YOU. WHAT DO I DO?

Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there. 

 


PAYMENTS

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

 

We accept PayPal and all major credit cards. 

 

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

 

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.


 

SHIPPING

 

I NEED FAST / EXPEDITED SHIPPING. DO YOU OFFER THIS SERVICE?

We do offer expedited shipping at an extra cost. Kindly contact us at contact@199socks.com so we can offer you our best expedited shipping deals based on your country of residence. 


 

HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?

 

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as floods or bad weather. Please do note as well that custom inspections can be a factor during shipment. As soon as the order ships, you will get an email with tracking information. Since our deals our heavily discounted, shipping times are slightly longer and can sometimes take up to 3 weeks for US orders and 6 weeks for International orders. If it's been more than the allotted shipping time for your order, feel free to contact us at sales@199gadgets.com and we can check on the status! 

 

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email.

 Alternatively, you may use below links to track down your parcel(s).

 

CAN YOU SHIP TO MY COUNTRY?

We ship to most countries around the world. If you are in doubt about whether we can ship to your country, please contact us at contact@199gadgets.com before you buy. 
 

WHERE ARE YOUR ITEMS SHIPPED FROM?

Orders are shipped from our warehouses in the United States, Mexico and Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

 

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 12 hours of placing the order and then we MIGHT be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

 

MY PACKAGE IS STUCK IN CUSTOMS. WHAT CAN I DO? 

Customs, Postal Services & The Super Gadget Store are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country. 

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Super Gadget Store. For further details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO? 

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.


 

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN’T RECEIVED MY ORDER YET.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you. 


I ORDERED MORE THAN ONE ITEM BUT HAVE ONLY RECEIVED ONE OF THEM. WHY?

Please note that we ship our products from our various warehouses around the world so it is not uncommon to receive a few packages from us at different times. If you did not receive a tracking number for an item you are expecting, please contact our customer support and they will gladly help you track it. 



REFUND POLICY

WHAT IF I AM UNHAPPY ABOUT MY ORDER AND WANT TO RETURN IT FOR A REFUND?

We truly believe we sell some of the best, creative, and unique products for those SERIOUS about fitness innovative gadgets, and we want to make sure we back that up with a risk-free 7 day guarantee (starting on delivery date). 

Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something from 199Gadgets.com. If you don't like it, no hard feelings we'll make it right.

We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.